Frequently Asked Questions
1. What is your return policy?
Answer: We want you to be completely satisfied with your purchase! If for any reason you’re not, you may return your item within 15 days of receiving it. Please make sure the product is unworn, unwashed, and in its original condition with tags attached. Once we receive and inspect your returned item, we’ll issue a refund to your original payment method.
(Note: We currently do not offer exchanges—only returns. You can reorder)
2. When will my order ship?
Answer: Production typically takes 2–5 business days, as each product is printed on demand. Once production is complete, we’ll ship your order, and you’ll receive a shipping confirmation with a tracking link. Shipping time varies depending on your location, but most orders arrive within 5–7 business days after they leave our facility.
3. Do you ship internationally?
Answer: Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Any applicable customs fees or import taxes will be your responsibility, so please check with your local authorities if you have questions about additional charges.
4. Can I track my order?
Answer: Absolutely! Once your order has shipped, you’ll receive a shipping confirmation email containing a tracking link. Use that link to keep an eye on your package’s progress.
5. What size should I order?
Answer: Each product listing includes a size chart to help you find the perfect fit. We recommend measuring one of your favorite garments and comparing those measurements to our chart. If you have any specific questions about sizing, feel free to contact our support team.
6. How should I care for my T-shirts and hoodies?
Answer: To keep your items looking their best, wash them inside-out in cold water with like colors. Tumble dry on low or air dry to maintain the print’s vibrancy.
7. Do you offer custom designs or personalization?
Answer: While our current catalog features our own designs, we always welcome feedback on what you’d like to see. Send us a message with your ideas or requests; we’ll let you know if custom options become available in the future.
8. What if my order arrives damaged or defective?
Answer: We stand by the quality of our products. If your order arrives damaged or defective, please contact us within 7 days of delivery. Provide a photo of the issue, and we’ll arrange a replacement or refund.
9. How can I contact you for additional questions or support?
Answer: You can reach our customer support team by email at contact[at]threaduniverse.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24–48 hours.